Integrations · 1 min read
Website forms should land in the same inbox
A form that emails the office is not a pipeline. The enquiry needs an owner on the same record as WhatsApp.
Written by
VIQ team
Published on
16 August 2026
If the website sends an email and WhatsApp lives in another app, the same person becomes two leads.
Connect the form so a submission creates or updates a record, assigns an owner, and shows up next to the chat if they message later.
That is how the team stops asking 'did this one come from the site or from ads?'
