Leads · 1 min read
Round-robin vs source-based assignment
Set the rule once — by source, round-robin, or team — and the lead has an owner before anyone asks.
Written by
VIQ team
Published on
9 September 2026
Unassigned leads sit in a pile. By the time someone claims them, the buyer has already messaged someone else.
You set the rule once. Round-robin spreads volume. Source-based assignment sends portal or ad leads to the people who know that channel.
After that, the queue is not a group chat. It is a list of owned records with a next step.
